Frequently Asked Questions
Everything you need to know about bringing Mason Home to your living space.
What is the estimated delivery time for my order?
Standard delivery typically takes 5-7 business days. For larger furniture items or delicate decor, delivery may take up to 10-12 business days to ensure safe handling.
How do you ensure fragile items are delivered safely?
We use premium, multi-layered protective packaging and partner with specialized logistics providers experienced in handling high-end home decor and glassware.
What is your return policy for home accents?
We offer a 7-day return policy for most items in their original packaging. Please note that customized furniture and sale items are considered final sale.
Do you offer international shipping?
Currently, Mason Home ships to select international locations. Shipping costs and delivery timelines are calculated at checkout based on your destination and order volume.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, and popular digital wallets. For select locations, Cash on Delivery is also available.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a unique tracking link to monitor your package's journey in real-time.