Returns & Exchanges
At Mason Home, we strive to ensure your living space is perfect, which is why we offer a hassle-free 14-day return policy on all eligible decor and furnishings. If your purchase doesn't meet your expectations, we are committed to making it right through a simple exchange or refund process.
Initiate Your Request
Visit our online returns portal within 14 days of delivery and enter your order number and email address to select the items you wish to return.
Quality Inspection
Ensure all items are in their original packaging and unused condition; our team will review your request and provide a return authorization within 24-48 hours.
Schedule a Pickup
Once approved, we will coordinate a complimentary courier pickup from your doorstep at a time that fits your schedule.
Receive Your Refund
After our warehouse team verifies the returned goods, your refund or store credit will be processed and issued to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing